About Us

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1.  Although we will accept initial enquiries by email, telephone, voice mail, email or using our enquiry form, our preferred method for ongoing communication is via our email micalaupholstery@gmail.com.
2. We DO NOT regularly check correspondence or enquiries via social media
3. Following an initial contact from you we will discuss your requirements either by email or by phone and may at this stage have fabric samples sent to you. We will need to gather your contact details, address phone numbers (land line and mobile) and email address.
4. For most furnishings we will need to make an appointment to assess your upholstery needs first hand. This will allow us to give you appropriate advice and look at appropriate fabrics. We supply a broad range of fabrics (see below and our website for more details).
5. Please note that we work from home and that we usually see customers only by appointment and usually on Saturday mornings between 10 and 12. Please call ahead to make an appointment so that we can give you the best service. If its not practical for you to come to us (for example to see a sofa) then we will make an appointment to come for a site visit
6. The next stage will be for us to give you an estimate of costs. Usually this will be a reasonably accurate reflection of the final invoice but many factors can influence the final price including customers requesting extras or changing their requirements or unforeseen extra work that comes to light after we have started. The biggest variables will be transport and fabric costs and these will be itemised separately.
7. Once costs have been agreed then we will invoice you for fabric. This will ensure that the fabric you want will be in our hands when we take in the work
8. Once your deposit invoice has been paid, we will put you on our waiting list. We will try to accommodate specific requests for deadlines but this cannot be guaranteed.
9. Once we take delivery of your work, we will endeavour to turn the work round within one week. However, we ask customers to bear in mind that work can take up to three weeks or longer
10. Please note that we only have limited storage facilities. We will not normally accept work pieces until we are ready to work on them. We cannot guarantee to store work indefinitely after completion and may dispose of furniture items left with us for long periods without prior arrangement

We aim to supply a wide range of high quality fabrics. These will be mostly hardwearing, so called, contract standard (scoring higher than 30,000 on the Martindale rub test). We will inform you of the wear rating of your chosen fabrics. Many fabrics that we supply are machine washable and or stain resistant, but these qualities will vary between fabrics of different suppliers and from different ranges. Fabrics used for fixed covers must be fire retardant and this sometimes incurs extra costs. Any fabric that is more than 75% natural fibre is regarded as inherently flame retardant provided that a fire proof barrier cloth inter-liner is used. Fabrics used for commercial applications must be treated to a higher standard of flame retardancy (Crib 5). Please bear these issues in mind when comparing costs of fabrics. 

If you would rather us use your own fabric, we will give you our expert advice on the suitability of your choice. We will always need to check the suitability of fabric and the use of your own fabric may incur extra charges for example due to the need have the fabric treated to correct level of fire retardancy or to install flame retardant barrier cloth. We may decline to use customer’s own fabric if we think it is unsuitable for any reason. We may apply a cutting change of 25% when using customers’ own fabric

We will not normally accept work which represents a partial repair or any work wherein we consider that the finished piece will not meet our high standards. We will also likely decline any work where, all other considerations being equal, the furniture could be replaced like-for-like new for the same cost as repair.
We reserve the right to refuse any work for any reason.

• Normally costs will be agreed in advance of proceeding with any work. 
• “Labour” costs include the costs of sundry items, staples, threads, foam, padding etc.
• Large pieces of foam, such as new seat or back cushions, will be charged as extras
• We normally require a deposit of 100% of fabric cost before proceeding.
• We will attempt to stay within the prices stated in our estimate although costs may be subject to rise if we find unforeseen issues in the underlying upholstery or framework once the furniture has been stripped. Should the costs be likely to rise by more than 10% then we will contact the customer before proceeding.
• Bank transfer is our preferred payment method. 
• Payments by cash or cheque accepted but we do not accept credit cards.
• We require invoices to be paid prior to, or at the time of, delivery.

All of our waste products, specifically; offcuts, packaging and old upholstery materials and fabrics must be disposed of legally and lawfully

We hold an Environment Agency Higher Tier Waste Disposal Licence. 

Typically we charge 50p per kilogram to dispose of waste materials. This is the cost to us which we must pass on to customers.

The following then is for guidance:
Fabric only (assuming that you do not want old fabric returned to you)

· Arm chair or up to 4 dining chairs £1.00

· 2-seater sofa or 5 or more dining chairs £2.00

· 3-seater sofa £3.00 Larger sofas may incur additional charges

Fabric and foam disposal (if you have new cushions or fixed upholstery then these charges will apply)

· Arm chair or up to 4 dining chairs £2.00

· 2-seater sofa or five of more dining chairs £4.00

· 3-seater sofa £5.00 Larger sofas may incur additional charges